Item: NICE CXone
Rating: 10
Author: Carlos Lopez

Use Cases and Deployment Scope

It is being used by the whole organization, no problems since now, Our company is dedicated to telemarketing, we have life insurance, cars insurance, medicare, etc. Since the change to NICE CXone, it's been easier for us, since we don't need VPN to connect, 10/10 for your application because it gives us a lot.

Pros and Cons

Can Hear Customer Clear.
Customer Can Hear me Clear.
No Lag, Crash or Freeze.
User Friendly.

On Transfer Call.
The Button for Skills it's a little bit confusing.
Schedule.

Return on Investment

Investment
Quickness
Efficiency

Customization

I would love if it would have some notes that you could create or even make your personalized scripts, or even create your own contacts because our company needs to call specific customers, nice has made our life easier, can't be happier.

Usability

I've been working with customers services apps and without a doubt, this is one of the nicer apps out there, easy, friendly, efficient, even easy to call another department. Just keep updating the app and it will survive a long road without the app dying. Keep up the good work.

Reporting Capabilities

Because it is easier to use, it's easy to create reports and scripts, the transfer is a piece of cake, and the response of the calls is incredible, a real-time dashboard is cool and something I feel great about.

Products Replaced

Yes - VPN, Forticlient. Car, stars, mail, uptime, and I don't know what else, we had a lot of problems with VPN and connection but now it's cool. Join loc, Felix, almond, but most of the time programs that I didn't even know, apps that were created by an IT guy.

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Other Software Used

Beam Insights, FortiClient, OnBase by Hyland

Likelihood to Recommend

More suited would be Telemarketing, Customer Service, Offices, and even business but it could lack on meetings, reunions, and its understandable Na1.Nic3 wasn't created for that purpose, I'm sorry about my English, my main language is Spanish, We are using Windows 10 64 bits, personal internet it is 100-120 Mbps.

One of the best for communication.

Overall Satisfaction with NICE CXone (formerly NICE inContact)