I'm not involved in it much, but it fits our needs
November 03, 2021
I'm not involved in it much, but it fits our needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Fast communication channel between employees and their managers, that is mostly used by the manager to reach out to his employee outside work, mostly for sickness and vacations. This is in place of private devices, and in order to not issue work phones for every single employee. A good alternative to the restrictions and problems we had before.
- Replace the need of physical phones.
- Aligns with our needs and restrictions.
- I'm not aware of any problems.
- I'm not involved in the business objectives.
I wasn't a part of the initial setup.
Yes - Not a product, but devices - phones.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes