Good results with NICE CXone
November 04, 2021
Good results with NICE CXone
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE [CXone] is a powerful tool that works across the whole organization, we use it to call customers and our team leaders use it to give us feedback on the level of customer service we provide to the people that call in. It helps to fulfill tasks, create reminders for callbacks, and to save any important notes when we finish a call.
- WEM
- Messages
- Agent Leg
- Connection is interrupted from time to time on the Agent Leg.
- ROI
- Callback from interested customer are in rise.
I haven't had the chance to do modifications on the app as I am a user, not an administrator but we recently introduced customer surveys, and thanks to NICE [CXone] the response rate has been good.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes