Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use this program to log in and out of our phone services to be able to take calls. So far it seems to be doing well it was just a little confusing at the beginning.
- Give information.
- Fast
- Accurate
- Making things a little more obvious to those who don't understand where to find certain functions.
- Understanding how to log in to take calls.
So far we have been able to figure out what works best and how.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes