Item: NICE CXone
Rating: 4
Author: Kimberly Burgess

Use Cases and Deployment Scope

We use this program to log in and out of our phone services to be able to take calls. So far it seems to be doing well it was just a little confusing at the beginning.

Pros and Cons

Give information.
Fast
Accurate

Making things a little more obvious to those who don't understand where to find certain functions.

Return on Investment

Understanding how to log in to take calls.

Customization

So far we have been able to figure out what works best and how.

Usability

The system could be a little clearer.

Reporting Capabilities

I haven't tried customizing yet only because I'm trying to understand what I'm using first.

Products Replaced

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Chrome Remote Desktop, 7EDGE

Likelihood to Recommend

It works well with what we have to do just some of the functions are a little too hidden to be able to find what you need quickly.

Can be complicated

Overall Satisfaction with NICE CXone (formerly NICE inContact)