Overall user-friendly service that seems to produce happier clientele.
November 09, 2021
Overall user-friendly service that seems to produce happier clientele.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is currently being used by our customer support department. The system frequently times out and logs itself out. There are many issues and errors when utilizing in conjunction with other programs. The sound and call quality seems to be good though. I also enjoy the ease of use as well as the multitude of dispositions available. Overall the program works as designed just needs to have a few kinks worked out.
Pros
- Setting options.
- Reporting features.
- Ease of use.
Cons
- Integration with other products.
- Error reporting feature avail when error occurs would be helpful.
- Better VPN compatibility.
- Increased efficiency.
- Provided better customer service.
- Increased profit margin.
I have not had the opportunity to customize the software and/or platform as I am not in management. I do like how our management has been able to customize the platform to route calls to the appropriate departments with ease as well as select easy-to-utilize call disposition options. The ability to collect satisfaction data is also very useful.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
No
Comments
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