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Effective and User Friendly
June 03, 2023

Effective and User Friendly

Kelly Ronquist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We use OneCause for ticket sales to our Gala and silent auction management. The software is easy to learn and we even have parent volunteers who work in it to help us set up everything.
  • Ticket Sales
  • Table Assignments
  • Silent Auction
  • Auction Item Donation
  • Overwhelming amount of reports
  • Photos in items and then the package has multiple photos
  • More website features
  • Time Saving - keeps all of the data in one place
  • Payment processing - having a credit card on file for each guest is key
  • On-site OneCause representative for the night of the auction is very helpful
Our parent volunteers (who change from year to year) were able to jump in and navigate the software easily with little to no training.
The support team would get back to me so quickly with a solution for any of my problems. I knew that I could always count on a timely and helpful response.
I would say they are pretty similar. I think OneCause is a bit more user friendly though.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

OneCause made our life much easier when it comes to event management and silent auction payments. It was a great tool for our internal team and parent volunteer team to stay on track and on the same page. It was very easy to fix data if there was a mistake made and I really appreciated the support team that was quick to getting back to me if I had a question.

OneCause Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We had a direct OneCause representative that did regular check-ins to make sure our event was on track. This same person was also at our event physically to make sure everything ran smoothly.
Yes - There was a glitch was some of our package information not displaying correctly but it got solved within 24 hours of us reporting it to the support team