Item: OnPay
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Currently, OnPay is used to pay contractors who would be subject to Form 1099-NEC reporting requirements. Originally, OnPay was the solution to the high fees being charged by a CPA firm to handle the organization's payroll for 1-3 employees. In additional to the monthly fees, the CPA firm also charged quarterly and annual fees to file payroll tax returns. The total payroll fees being charged each year were disproportionate to what would be a reasonable charge. This may be because of the small number of employees at the time. OnPay was selected to address the high fees being charged for payroll processing.

Pros and Cons

Relatively low payroll costs as there is a base fee plus an additional fee for each person being paid
The monthly fees pay includes all payroll tax return filings, no additional fees charged later
Customer support has been responsive though there appears to be cutback in the number of representatives in recent years. Before there was more online chats. Recent there have been more email response

I would like to enter some payroll information in advance of the current payroll runs
Adding and changing administrators was a bit cumbersome and took several days
It works fine for a small number of people being paid if they can be seen on one screen but it might be cumbersome with more than about 10 people. Probably needs a better or different procedure with more people.

Return on Investment

Cut our payroll fees by more than half of what was being paid to CPA firm
Save time in dealing with CPA firm for payroll returns and filing
Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used

Support Rating

They have always solved my problems and answered the questions I had. In the earlier years, they were much better and faster but in recent years there appears to be not as much people available so this results in more email requests.

Usability

It works fine for our particular setup. If we were a very large company with lots of employees....maybe a different story.

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

QuickBooks Online

Likelihood to Recommend

In the right situation......it works very well. More for smaller organizations with about 10 people being paid at a time which is our situation. Ideal would be same salary or pay each pay period.

Much larger than that.....it may work with a stable workforce and salary that does not change much. But it can be cumbersome if lots of changes and hourly pay as it would require lots more input.

OnPay for Small NonProfits

Overall Satisfaction with OnPay