Optimizely is a good CMS and well supported.
January 31, 2023

Optimizely is a good CMS and well supported.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Optimizely Content Cloud

Overall Satisfaction with Optimizely Content Management System

We use it to manage content and products on our content and ecommerce sites.

Pros

  • Easy to use for non technical users.
  • Scheduling content.
  • Ease of use in regards to marketing blocks and mobile optimized templates.

Cons

  • Great at content management. Average at ecommerce.
  • Ecommerce site and sometimes the content management system is slow. This is not completely Epi's fault. Or unique to Epi. All ecommerce platforms have this issue.
  • Unification of multiple sites on one content management platform.
I think Epi is easy for non technical business users to pick up and use. Like all software interfaces there is a learning curve and idiosyncrasies, but it is doable.
Like all content management it is a never ending process up upgrades/integrations/customizations between Epi and internal/external software platforms. This is something that has to be managed by a dedicated team and considered a cost of doing business. This is the same with every platform. There is no magic button that makes this easy. It depends on the technical literacy of the business users, the web dev and and database abilities of internal IT, the external software vendor, your backend architecture/infrastructure, a robust API, and the project management skills of all groups. No sugar coating. This is hard hard stuff.
I consider Optimizely fine for large content sites. Small to medium Ecommerce sites. Magento is more of an enterprise level product. But it has all the same issues and considerations that you deal with using Optimizely. Just for larger sites. These things are more ecommerce product/platform management specific issues as opposed to platform specific.

Do you think Optimizely Content Management System delivers good value for the price?

Yes

Are you happy with Optimizely Content Management System's feature set?

Yes

Did Optimizely Content Management System live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Optimizely Content Management System go as expected?

Yes

Would you buy Optimizely Content Management System again?

Yes

For non technical content management by non technical users of a content heavy site. Great. As content management for an ecommerce site connected to a PIM. Average.

Optimizely Content Management System Feature Ratings

8.3
WYSIWYG editor
9
Code quality / cleanliness
Not Rated
Admin section
7
Page templates
9
Library of website themes
8
Mobile optimization / responsive design
9
Publishing workflow
8
Form generator
Not Rated
7.3
Content taxonomy
7
SEO support
8
Bulk management
7
Availability / breadth of extensions
7
Community / comment management
Not Rated
4.0
API
4
Internationalization / multi-language
Not Rated
8.0
Role-based user permissions
8
CMS programming language or framework ()
Not Rated

Comments

  • Emma Davis | TrustRadius Reviewer
    Emma Davis
    (Vendor Representative) commented a year ago
    Hi There, Thanks for you review! We're happy to hear that the user-friendly nature of Optimizely Content Management System is benefitting your team. If you ever have any questions or feedback on anything Optimizely, please feel free to share with your Customer Success Manager or leave us a message at reviews@optimizely.com.

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