Integration done with ease
February 11, 2019

Integration done with ease

Rhianna Albert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Integration Cloud Service

We use Oracle integration for connecting systems like Service Cloud and field service to back-office systems like Oracle EBS or JDE. We also implement it for many of our customers and help manage the integrations and train on how to manage them as well. It addresses many different problems mostly with surfacing data as needed to agents or field service representatives so that they can perform their jobs efficiently.
  • The visual mapping tool is very intuitive.
  • There are many out of the box connectors and adapters available.
  • Orchestration and Scheduling is visual and does not require a development background.
  • More documented examples would be nice to have. In general, most software (and really anything that has instructions) can always improve in that area, in my opinion.
  • It makes integration time quicker which reduces development costs.
Oracle's solutions play well with their own software and other systems. Their cloud products are familiar if you have used one and the UI is easy to use. Uptime and reliability are also always a factor.
It is well suited for orchestration of data and providing a platform that is easy to use and maintain internally by an organization. It may still be used for exposing data to customers and end users but if a lot of UI work is needed it is not going to help you present the data.

Oracle Integration (OIC) Feature Ratings

Pre-built connectors
10
Connector modification
10
Support for real-time and batch integration
9
Data quality services
9
Data security features
9
Monitoring console
9