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A must have for sales
June 22, 2023

A must have for sales

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I also do daily cold calls, one-off emails, and LinkedIn tasks via Outreach. Lists of prospects to go after can also be built within Outreach to bulk reach out to candidates. Keeping tabs on activity KPIs is also more reliable in Outreach than it is in Salesforce

Additionally, I will use the Outreach extension in Gmail to add snippets, templates, or meeting times to my emails.

  • Sequencing prospects
  • Gmail integration to insert Calendar link, Snippets and Templates
  • Company wide Metrics tracking
  • Sequence Rules can become quite complicated (Often run into errors when trying to add a prospect and hard to determine why)
  • Gmail side bar drawer is hit or miss if it works or not to show relevant contact info
  • Response to inmails from prospects won't stop your sequence
  • Sequences
  • Salesforce integration
  • metrics tracking
  • Each user saves at least an hour a week on flipping between tabs
  • automated follow ups has more than doubled our response rate
  • Metrics tracking allow us to double down on what's working

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Outreach is well suited for teams that need to do cold outbound to prospects. It's easy enough to create sequences that will use a variety of touchpoints (email, inMail, call, etc...). It's also easy to share sequences with team members to collaborate and the very best messaging. Outreach's integration over Salesforce and Gmail is also invaluable, without it each team member would probably spend hours per week clicking between tabs just to get to prospect information

On the other hand, Outreach is not the best to help you create content, as of this writing there is no AI support. It is also worth noting that Outreach's permission structure can create a lot of confusion for team members and that untangling errors at times can become complex