PathFactory has excellent Tech Support
March 12, 2019

PathFactory has excellent Tech Support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PathFactory (formerly LookBookHQ)

We use it mainly to gate our assets and for lead generation. We also use it to group similar assets together so that users can continue to read about a subject that they are interested in.

Pros

  • Organizing documents in a way that you don't end up uploading multiple of the same PDF.
  • Have easy to use, and an organized user interface.
  • I like how if I need to change a title or other information on one asset across multiple lookbooks, I can change it in one place.
  • Great Tech Support!!

Cons

  • The custom override slug doesn't work. At first, I thought this was annoying, but learned that it's really not a big deal,
  • One thing that would be cool is to have the different translated versions of a document all in one place. How we currently handle this is by entering a new instance of the English version, and then another instance of a German document. This really isn't a big deal, or that annoying, but it could be a cool feature.
  • This doesn't apply to me as I'm a Web Developer, so I don't deal much with ROI.
I don't see or work with our campaigns enough to know if PathFacotry helps us generate better marketing results. I build webpages that use the PathFactory popups.
I wasn't part of the team that launched PathFactory. That was before my time here.
I can't think of any products similar to PathFactory's
It really works well to group assets together, and there is a cool popup feature that you can add to your website, where the user won't leave your site nor get switched to a new browser tab. It seems to be working great for tracking lead generation, and I haven't heard any complaints from co-workers.

PathFactory Feature Ratings

Content hub
10
Forms / Gated content
10
Embedded CTAs
Not Rated
Content automation
10
Audience profiling and targeting
10
Closed-loop tracking and reporting
Not Rated
Content performance analytics
10

Comments

  • Lauren Triance-Haldane | TrustRadius Reviewer
    Thanks for reviewing PathFactory, it's helpful to hear what we're getting right and what needs some improvement. We'd love to connect with you on the custom slug override to better understand what you experienced - please feel free to reach out to your Client Success Manager and mention your issue in the context of this review so we can learn more. Also, internationalization and localization are on our product roadmap, specifically because of feedback from customers like you who market to audiences across the globe and in various languages. Keep an eye out for our product release communications that include details on what we release each sprint.

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