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Great for Small Businesses
Updated April 25, 2023

Great for Small Businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We are a small company and use it only for payroll. It is reliable and quick. Rarely requires any support. I can run reports and pay our staff with ease.
  • Reports.
  • Payroll.
  • Taxes.
  • Benefits
  • Don't really have any suggestions. It handles my needs without any changes.
  • No tax mistakes that can be costly.
  • Quick so doesn't take a lot of time to process.
  • Easy to use.
Positively - I can easily download tax reports for our accountant. With only 2 employees there isn't a lot of reporting but I do see that many more reports than what we use are available.
The few times I have needed help I had a personalized experience and the issue was always resolved/explained on the first call. There is plenty of on line how to info as well.
We started with Paychex on advice of our accountant and have never tried or searched another service.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Quick, easy, reliable.
Well suited for us. Not sure how it would be for larger organizations and those that use it for HR purposes.

Paychex Flex Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paychex Flex

1 - Partner
1 - Minimal in our case
  • payroll
  • reporting
  • taxes
Easy to use. Reliable with good support

Evaluating Paychex Flex and Competitors

  • Ease of Use
We chose this product on the advice of our accountant. We are NOT HR or accounting specialists and don't have time to learn. For the ease of use and minimal monthly charge we feel safe in assuming our taxes are being handled and we are getting paid. Things may be different for companies with a lot of employees but for us on a normal pay date it takes exactly 5 minutes to do our payroll.
I wouldn't

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not. In our case it wasn't needed but seems like a good product.
We used their support to set up contractor pay (1099s). As I said before the ease of use means we don't need a lot of support. Nothing has gone wrong and if we do call it is generally because we can't figure out how to handle an issue. The support folks often just need to send us the link to the online how to.