Overall Satisfaction with Paychex Flex
I use this for bi-monthly payroll processing, payroll calculation and tax payments. I also use it for all tax reports, including quarterly reports, W2, etc. I use the system to track paid time off and leave of absences. I use it for salary and hourly reporting and bonus calculations. I use it for historic reference as well.
- Accurately calculates all payroll tax documents
- Pays taxes for us promptly
- Makes it easy to enter payroll online
- I'd like to receive compliance posters for my county. I already receive the State and Fed, but our County has additional compliance posters that need to be displayed.
- Creating a second check or bonus check can be tricky. I don't think it is as user friendly as it should be.
- Using Paychex Flex has saved my company a lot of time; and time is money.
- Paychex has the history going back many years. This made it easy to file the ERTC.
Positively - The reports are accurate and historic. This helped immensely with our ERTC. I use the reports to create my own reports for the budget and for management. The reports generated by Paychex Flex are quite essential to the smooth flow of time management.
Paychex Flex works better than Intuit's plan for the simple reason that I have entered data incorrectly into Intuit and Paychex Flex prevents me from entering the data incorrectly. There are checks and balances and in the end, it is generated automatically and accurately.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
Recently, after having used the Paychex Flex system for several years, I wanted a new feature that was available. To my surprise, it was in a platform that was less expensive and had more options than what I was currently working with. They switched me and lowered my price. I didn't negotiate. They just offered!!
Everyone has a client representative that they can email. They usually get back to you pretty quickly, however, if you have a question that needs to be resolved immediately, call them. If your rep is not available, there is always an expert that can help you.
Using Paychex Flex
2 - Administration and Management
1 - The controller is the only person with the skills to support Paychex Flex in our office at the current time.
- Tracking time off and leave of absence
- Preparing monthly reports and quarterly reports
- Direct deposit
- Allowing employees to gain access to their profiles.
- Having employees track their time themselves.
Evaluating Paychex Flex and Competitors
- Ease of Use
Paychex Flex makes if super easy to enter your payroll and know that it will be accurate.
I wouldn't do anything. This worked out just fine for our company.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I purchased premium support form Paychex Flex to help keep things moving along smoothly.
Paychex Flex provided exceptional support when it came to filing for ERTC credits. This would have taken a lot of time and I certainly would not have calculated it properly.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Entering payroll information
- Changing employee deduction information
- Reviewing reports
- Adding an additional check
Yes, but I don't use it