Overall Satisfaction with Paycor
Paycor supports our payroll, benefits, timekeeping, and employee reporting processes.Our line supervisors are users of the time and attendance platform for scheduling and reporting.
We have 3 locations throughout Ohio and have 4 users in the HR Dept. Our VP Finance is a user as well.
- While it is often difficult to reach your assigned service representative, all staff seems to be well trained and able to answer our questions.
- Continued improvement by tracking customers' suggestions
- Reliable access; I have never had a problem with operating their site.
- Increasing hold times when calling for assistance. Being out of the "peak" season, I expect quicker service.
- Once multiple platforms were implemented, we were moved to a representative for each product. I understand the need for this based on knowledge, but miss the times when we had a rep who "knew our business" individually.
- Two of my platform representatives are in another time zone. This can be frustrating when needing answers early in my day.
- I would prefer more user guides be available to print out.
- Reporting and Analytics allows me to customize reports based on requests by varies department heads with relative ease.
- Compliance for EEOC, VETS, etc is all located in one convenient place, saving time when reporting.
Our HR and/or payroll team has saved 25-50 hours per month. - We have easily saved time in the HR department by allowing our line managers access to managing their staff's time.
Ease of use, variety of platforms, reporting options and more.