Preferred payroll processing... by Paycor
March 19, 2018
Preferred payroll processing... by Paycor
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
Paycor supports our payroll, benefits, timekeeping, and employee reporting processes.Our line supervisors are users of the time and attendance platform for scheduling and reporting.
We have 3 locations throughout Ohio and have 4 users in the HR Dept. Our VP Finance is a user as well.
Pros
- While it is often difficult to reach your assigned service representative, all staff seems to be well trained and able to answer our questions.
- Continued improvement by tracking customers' suggestions
- Reliable access; I have never had a problem with operating their site.
Cons
- Increasing hold times when calling for assistance. Being out of the "peak" season, I expect quicker service.
- Once multiple platforms were implemented, we were moved to a representative for each product. I understand the need for this based on knowledge, but miss the times when we had a rep who "knew our business" individually.
- Two of my platform representatives are in another time zone. This can be frustrating when needing answers early in my day.
- I would prefer more user guides be available to print out.
- Reporting and Analytics allows me to customize reports based on requests by varies department heads with relative ease.
- Compliance for EEOC, VETS, etc is all located in one convenient place, saving time when reporting.
Our HR and/or payroll team has saved 25-50 hours per month. - We have easily saved time in the HR department by allowing our line managers access to managing their staff's time.
Ease of use, variety of platforms, reporting options and more.
Comments
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