Item: Paycor
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Currently, we have time management and benefits as our main functions. We use the recruiting platform and the performance dashboard. We are working to get our group to use the product more - actually using the 1:1 features and goals/objectives. We are looking to build a little curriculum for leadership with some of the learning in Paycor.

Pros and Cons

Create / purchase new features and functionality
Try to improve

Customer service and their knowledge
Vetting their new products and features just a bit more before they set them loose on their users and have us find all the bugs, sometimes sticking us with having to manage things like 1200 people's time off accruals by hand for months.
They make reporting feel hard. They brought out a new reporting system, and it seems to arbitrarily decide which of our staff it will include or excludes each time I run a report.
When new add-ons are added, they don't always fully integrate with the base product, resulting in manual adjustments.

Return on Investment

It has freed up some time for HR in payroll and benefits
Many parts of our system were not built well because we lacked Paycor support during implementation. That means 4 years later, we still cannot pull a decent report and our benefits system still doesn't work correctly.

Time Savings with Paycor

Our HR and/or payroll team has saved time, but I'm not sure how much. - We haven't realized the savings in time because we have more than doubled in that time, so are spending more time on it for that reason.

Usability

I think as a regular user, the system works pretty well. As an administrator who has to clean the backend of it, it is a little too much like cleaning a different kind of backend at times.

Alternatives Considered

Paycom

Paycor is clearly better in reporting, how it is built and the features it has. Our Paycom customer service was really good and that is something I still miss 4.5 years later.

Key Insights

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

Would you buy Paycor again?

Yes

Likelihood to Recommend

It is a powerful tool that they are constantly adding new features to, sometimes to the detriment of ensuring the readiness of the feature to be launched. Some features/add on products do not fully integrate with the base product making it a bit clunky to use at time and us having to manual adjustments in multiple places.

Good with room for improvement

Modules Used

Overall Satisfaction with Paycor