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Great tool - Amazing customer Service
April 15, 2024

Great tool - Amazing customer Service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for recruiting/ onboarding/ profile employee maintenance and payroll. Paylocity integrates a lot of other software such as Indeed for posting and Assure for Background, NAVIGATOR for onboarding. We post comments visible by all our staff daily, this makes it easy to have a one place stop shop. The customer service is amazing. I use the service all day long.
  • Payroll
  • Customer service
  • Onboarding
  • Recruiting
  • Help articles are all over the place
  • Too many steps to set thing up
  • Get different answer depending on agent
  • Some features are too manual
  • Resolution is superficial- result in more error
  • System glitch in payroll resulting in pay error
  • Reduce time of payroll processing
  • Maintain all document and file in one place
  • Integrate site for employees
  • Accessibility for employee
Once all the parts were put in place, I went from a manual 2 days payroll process to 4 hours - It took 2 months.
Recruiting - from doing PDF files to send all documents and retaining document in Paylocity.
Community is great to communicate with employees, Survey as well.
ADP is a dinosaur and could not integrate anything
Kronos was great for time card - but we use billable hours in CR

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Good- Assist me with uploading the time sheet- was an amazing support.
Bad- The update of the time off policy took several weeks on the back end. It was not set up properly, resulting in employee duplicate pay of benefits.
Good- Reload all my Time off balance - agent took it upon herself to do it manually for me.

Paylocity Feature Ratings

7.8
Employee demographic data
9
Employment history
Not Rated
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
4
9.4
Pay calculation
10
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
10
3.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
7
8.4
View and generate pay and benefit information
6
Update personal information
10
View job history
9
View company policy documentation
7
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
2.7
Report builder
1
Pre-built reports
5
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
Not Rated

Using Paylocity

15 - Manager approving time off or uploading Documents to the employee profile
1 - I manage the platform and call customer service for all my needs
  • Payroll
  • Recruiting
  • Onboarding
  • Time off
  • Integrate Background check
  • Integrate payroll from another source
  • Option to attach documents and sign - save to profile
It is a great system and friendly to use.
New systems are always a growing pain but Paylocity listens to its clients and implements to be relevant.

Evaluating Paylocity and Competitors

Yes - ADP
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
  • Other
Modern platform, from recruiting to termination.
Not so far

Paylocity Support

Always someone to help - no wait for phone service
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not part of decision
Stay on the phone up to 5 hours to get the resolution done - never hanged up - just made it happen.

Using Paylocity

Friendly platform
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • View employee profile
  • Update info on profile
  • Complete I9 - no concrete tab- errors
  • Update setting
Yes - Fine