New generation of customer decisioning
May 09, 2018

New generation of customer decisioning

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega Platform

We use it for inbound and outbound customer decisioning. It is much more customer interaction focused instead of traditional product, segment based tools. Capacity issues still exist for large volume of outbound campaigns.

Pros

  • Balance on customer needs and interest of businesses
  • Predictive and adaptive models
  • Structured technical operating model for BAU users

Cons

  • Can improve to more end-user friendly UI
  • More simplified menu/intuitive structure of it in the decisioning portal
  • The advisors' response time for telephony and mobile have been reduced.
Pega has more customer's recent interaction/lifecycle base.
Well suited when a business wants to implement end-to-end customer journey instead of ad-hoc/regulatory communication.

Pega Platform Feature Ratings

7.1
Process designer
7
Process simulation
8
Business rules engine
7
SOA support
6
Process player
7
Form builder
7
Model execution
8
5.0
Social collaboration tools
5
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Content Management Capabilties ()
Not Rated

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