Item: Pipedrive
Rating: 1
Author: Verified User

Overall Satisfaction with Pipedrive

Use Cases and Deployment Scope

We used Pipedrive as our CRM for an employee recognition software startup. It was mostly used by sales though other departments had access to it as well. Our goal was to find an economical and easy to use CRM that can scale as the team grows. Daily activity includes calling, emailing, and progressing deals.

Pros and Cons

Pros

Easy to see your deal activity at a glance.
Importing wasn't great but better than other systems I've used.
They started making progress on built VOIP calling

Cons

Support was very poor. It was hard to track conversations and the agents weren't knowledgeable.
We had lots of problems with integrations
Price kept on rising.

Return on Investment

It ended up wasting more time than it saved.
Between the poor integrations and support, I wasted countless hours that could've been spent with my team and clients.

Alternatives Considered

HubSpot CRM

I'm a huge fan of HubSpot. It is more aligned with how most salespeople work than any other CRM out there. It's modern enough that you don't have to spend hours trying to figure out how to do things. While they continue to raise the price, it is still a great value.

Other Software Used

Mixmax, ZoomInfo, Zoom

Likelihood to Recommend

If you can can use the basic version, it may be okay for a small business. It certainly doesn't scale well at bigger orgs. I'd recommend Hubspot to any smaller org and SFDC for anyone bigger.

Pipedrive Feature Ratings

Comments

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There are much better alternatives.

Software Version