Item: Quantum Metric
Rating: 9
Author: Christian Calvo

Use Cases and Deployment Scope

Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.

Pros and Cons

Replaying sessions
Give statistics
Network tab

Sometimes losing some CSS makes it a challenge to see some replays

Return on Investment

I don't have this information, but I am sure it provides a good return.

Alternatives Considered

Acoustic Experience Analytics (formerly Tealeaf)

I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM.

Support Rating

I always get a prompt response and follow up. It does not take even a day to get their answer, they acknowledge it very quickly and it always is easy to exchange information with them.

Key Insights

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

Other Software Used

Adobe Analytics, Amplitude Analytics

Likelihood to Recommend

It is very good for figuring out customer issues
It is very good for getting statistics and compare behavior in different segments.
The heat maps and interactions give good information for marketing and UX design teams.

I love QM, it is a great tool.

Overall Satisfaction with Quantum Metric