Programmer at a Fraction of Cost
April 14, 2020

Programmer at a Fraction of Cost

Michael Fowler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quick Base

We have rolled it out to three departments, all using it for different functions. My two departments use it for a workload manager, trending, and a database to store non-PHI data. The other department has used it to store contracts and a workload manager. This has allowed the three departments to work together in routing claims, documenting exceptions for audit purposes and avoid lost emails.

I will use our processing department, the use of Quick Base has allowed us to reduce our staffing by 20% and improved our quality. This was a win for the company are we grow.
  • Tracking and Trending Inquiries
  • Loading attachments for contract documentation
  • Routing work between teams
  • Easy ability to send notifications to non licensed users
  • Secured or limited form submissions from non licensed users
  • Scheduled reporting to non licensed users
When this program was implemented and rolled out to our team, we were only about 25 people servicing over 50,000 members. We were processing 250,000 claims a year and paying out $25,000,000. Not bad but when it came to reporting of trends and results, our one programmer could not keep the demand of my team. My team had limited program knowledge but I have had experience with Quick Base with my previous employer which I know I could use to improve and provide data to our customers. Were were able to take two staff members with excel experience, train them Quick Base and they were able to build reporting, a workflow manager and load contracts for tracking for our shared savings department.
We found Teams and Microsoft System Center Service Manager was good for the task but we found they didn't allow the flexibility that Quick Base did. We also found that Quick Base was user-friendly and easier to role out. My previous company spent two years scouting, trying the two programs listed and others but nothing compared to Quick Base. The previous company customized it but with my current company we bought the off-the-shelf version, and we have been just fine with it.
  • Building and deploying business applications faster
  • Improving our ability to drive insights from our data
  • Improving collaboration across one or more teams
  • Solving a specific business challenge
  • Building and deploying an application (or multiple applications) that meets our exact needs
Workflow manager is the example the helped solve a business challenge. We had a business area that was responsible of working with a vendor and our contact was limited with this vendor and had to be managed by that team. My team was emailing the exception request, they would look it up, email the CSR back and the CSR would then send to rework or call the member back if it was upheld. We could track the CSR portion, emails were being lost and trending from neither team was happening so we could improve the business. So we created a form for the CSRs to submit the exception request. If the claim was approved, the claim went to be reprocessed and if not, an email was sent to the CSR advising the reason and to do a call back. This process allowed us to track and trend this process and improve our customer service. It took 5 hours of planing and 3 hours of setup and it was live. This would have taken weeks or months for our programmer to get to.
Reprocessing, our process was emailing to the request to claims and claims would reprocess the claim and file the email. There was no searchability, no TAT tracking, and trending was not an option without a .xls. So we created the web form, uploaded historical data from our .xls, and put in functional options to send notifications to the sending when the request was completed. This leverages the application in many different ways as all of these were set up and standard functions.
Quick Base for my company and my previous company has been a tool that has allowed our operations to leverage reporting and tracking without needing programmers. In a time that companies are looking to avoid hiring support staff, this is a way to do so that doesn't cut the quality and meet the demand that a customer might have.

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