Great Product but when you need support beware!
September 06, 2023

Great Product but when you need support beware!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Enterprise

We utilize Quickbooks for our order quotes, sales orders, invoicing, purchase orders, and reporting. There are extra features to Quickbooks that we do not use such as inventory, payroll, etc. It is a great product and pretty much the industry standard. It seems that intui/quickbooks has gotten so famous that they do not pay much attention to service. It is outsourced and the language barrier can be in issue at times. That is if you have 45 mins to an hour to wait to speak to someone.

Pros

  • Reporting
  • Intuitive
  • Easy to use

Cons

  • Support
  • Customer Service
  • Cost
  • It has allowed us to stay competitive in our field
  • It allows us easy communication and reporting with out Accountant
We have used Quickbooks ever since we started with 2 employees and are still using it with our 20+ employees.
Setup is very easy ...Training you need to do on your own but tons of info out there.
n/a

Do you think QuickBooks Desktop Enterprise delivers good value for the price?

Yes

Are you happy with QuickBooks Desktop Enterprise's feature set?

Yes

Did QuickBooks Desktop Enterprise live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Desktop Enterprise go as expected?

Yes

Would you buy QuickBooks Desktop Enterprise again?

Yes

I give them a 7 as they have built up the product to be basically the standard for small business. Most accountants only want your information in a Quickbook format. Their customer service and support is the only thing holding them back from a higher rating. I think they have gotten too big and they are ok with being above average, instead of striving to be excellent

QuickBooks Desktop Enterprise Feature Ratings

7.8
Accounts payable
9
Accounts receivable
9
Cash management
9
Bank reconciliation
9
Expense management
9
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
8
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
8
Enterprise Accounting
8
Configurable Accounting
8
Centralized Rules Framework
8
Standardized Processes
8
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
9.0
Pricing
9
Order entry
9
Credit card processing
9
Cost of goods sold
9
Order Orchestration
9
End-to-end order visibility
9
Order exception Resolution
9
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Dashboards
9
Standard reports
9
Custom reports
9
7.0
API for custom integration
Not Rated
Plug-ins
7
8.0
Role-based user permissions
8
Single sign-on capability
8

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