If the finance guy can implement RingEX, anyone can do it.
July 06, 2020

If the finance guy can implement RingEX, anyone can do it.

Aaron Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with RingEX

After a merger, we were on a Cisco on-premise system as well as a proprietary phone system. We needed to put both companies onto the same unified system. We knew we didn't want another Cisco system as they are extremely difficult to work with (both as a product and a company). I pitched RingEX to our company as a solution that would 100% work, guaranteed. I had implemented it at a previous company and knew it would work. The other staff wanted to try out Teams Calling and Skype for Business. I let them fail at that first, sometimes you just have to let people fail until they admit you were right all along. After the failures to implement Teams/Skype, I was given the go-ahead to try out RingEX on a test basis. I knew it would work, and of course it did. Once you're on a 100% cloud system, you'll never go back to on-premise. I implemented RingEX and any hiccups I ran into due to call routing or desk phone (99% of our users don't have a desk phone, but a few wanted one) setup, support was very helpful if I couldn't figure it out from the online support. We have been using it solidly for 8 months now without issues. The cell phone and desktop app are easy enough to figure out that you don't need to train your users. And if you can help people see the light that they don't need a desk phone anymore, that will greatly simplify the implementation. A large graphical UI is the easiest thing to figure out as compared to a small screen with a bunch of physical buttons, so users can learn on their own. I'll never have to worry about upgrading some on premise piece of junk again. I'll just give RingEX my credit card each month and know my phone system is going to work 24/7 without any maintenance on my part. I am the finance guy implementing the phone system. I'm not the tech guy here. If I can do it, it must be so simple anyone can do it.
  • 100% cloud - no maintenance ever.
  • UI Is nice and easy to use.
  • Anyone can implement it.
  • 3-way calling could be simpler.
  • Don't get rid of the RC phone app - not all of us want to use gimp.
  • Invoices could be simpler to decipher.
  • I never have to worry about our phone system again, that's an ROI that's tough to put a number on.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

If internet issues plague your business, then RingEX won't work well unless users can utilize their cell phone app with cellular data. However, if your internet is fine, then a 100% cloud phone system is a no brainer. I can't imagine why anyone would go on-premise. Nor can I imagine why someone would go with a phone system that requires a separate company to implement it because it's so complicated to figure out.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

RingEX Support

Online support answers most questions. If I need to call, I can and someone will answer the phone promptly. And they are always very helpful.