Item: RingEX
Rating: 10
Author: David Yates

Use Cases and Deployment Scope

We use RingEX daily in our organization across all members of the team. RingEX has been our phone system since 2005, and has continued to satisfy with their high level of service and ever-expanding arsenal of features. RingEX is our single portal for truly unified communications - phone, fax (yes, that is still a thing!), texting, conference call, video, webinar, and collaboration (team) software. It works across all platforms seamlessly; from deskphone to flip phone.

Pros and Cons

Extremely high level of service - both uptime and quality
Expansive feature set that is easily managed across all users
Cloud-based VoIP service so no onsite hardware to become obsolete
Softphone for PC, Mac, and smartphones for portability and features

Pre-built "quick-start" templates for Interactive Voice Response (IVR) development
Caller ID with Name available across all levels of service
Off-hours cutover of ported phone numbers

Most Important Features

Cloud-based access to all features keeps us from being office-bound
Integrated conference- and video-calling all coordinated through collaboration app
Security
High level of reliability

Return on Investment

RingEX has lowered our communication bills by over 50%
RingEX has provided superior service over other services and the local phone company, even during localized natural disasters
RingEX's inclusive features has allowed us to use technologies that we otherwise may not have invested in.

Alternatives Considered

Vonage Business Communications, Nextiva Business Phone Service, Comcast Business VOIP (VoiceEdge) and 8x8 Express

RingEX continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingEX. That we have been a client since their first 18 months of operation through now, 16+ years later, is a testament to their reliability and technical innovation. When they started a reseller program, we were in early on as we already recommended them to our clients.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Likelihood to Recommend

RingEX excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingEX is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingEX, I can say that they have always worked flawlessly for us.

Don't let the Name Fool You: RingEX isn't Just Phones- It's Every Way you Communicate

Overall Satisfaction with RingEX