Increased productivity and reliable service
October 04, 2023

Increased productivity and reliable service

Pamela Sutton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We are a pretty busy, smaller company. I believe we have been using RingEX for well about 10 years. Naturally, our company has grown and transformed into something entirely new than what we started with. But RingEX has been a part of our growth and has transitioned with us. It's been very reliable. I think that only thing that would inhibit our production would be loss of power or internet. RingEX helps us be available even when we can't be. We have access to voicemail, text, and fax all to our computers. We also are able to host several different lines so that our customers can be put through to the appropriate departments.
  • Easy
  • Tech Savvy
  • Customer Service
  • Wish I could transfer calls phone my cell phone to my desk phone
  • Cost
  • Increased productivity
  • Cost savings for internet phones
  • Organization of phone calls
It's a very excellent and reliable service! I adore my RingEX phone. Granted, we are a smaller company, it works really well for us. We all have our lines and our personalization to it. We have a very good system for calls. We have availability through our desktops and our cell phones.
I am able to fax or text someone while being on the phone with someone else. It makes it very easy for clear and open communication with our customers. We are always available. So whether we are at our desks (we can get texts/calls/faxes) on our computers or telephones, on our cell phones (we can get calls away from the desk) ON THE GO, or whether we have an emergency at home, we can always get into RingEX and problem solve.
When I first started over 10 years ago, we had a regular landline office phone. Within a short time, we upgraded to RingEX through the VOIP system. It's just a no brainer. With technology being so internet and cell phone driven, it makes it 10x easier to be available at all times.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

If I have someone who needs a quick answer, I can text them from my computer while talking to someone else on the phone. It has been difficult if I get a call from my cell phone and I get back to my desk, and I can't transfer back to my desk phone.

RingEX Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated