Far More Than I Ever Expected
Updated September 01, 2023
Far More Than I Ever Expected
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RUN Powered by ADP®
Background checks have been very helpful this year as we have had multiple new hires and one that required special handling.
As hr/payroll director, I handle all facets and, since converting from another provider over to RUN Powered by ADP®, my life has been much smoother and stress levels have dropped significantly thanks to the user-friendliness of RUN Powered by ADP®. With our prior provider reporting was cumbersome and time consuming while we find ADP unbelievably user-friendly and so much faster there is no comparison. With my time being of great value this is but one of the many areas where our conversion over to ADP has brought an obvious return on investment to not only our organization but to myself.
- Employee usage is very simple for them to grasp vs our prior provider.
- Reporting is easy to navigate and user friendly with more options.
- Updating information is quick and easy while still safe and secure
- Shorten times required to obtain assistance with issues.
- Improved training during onboarding
- Better understanding that not everyone understands ADP and industry terminology and information at same levels so when speaking to people you must understand your audience and adjust accordingly. You can't instruct with resolutions as if helping coworker that has same level of knowledge as you when person has little to no understanding of what you are referring to leading to mutual frustration and no resolution of issues...only poor experiences.
- Less expensive overall than our prior provider with added benefits and far more use with greater time savings.
Employees have been able to handle their accounts effectively far better than with prior companies and need less assistance than in the past, which saves them time.
Employees struggled with prior provider app leading to poor usage. However, we currently have 100% employee buyin and the majority use for clocking in/out, time off request, etc.
Do you think RUN Powered by ADP® delivers good value for the price?
Yes
Are you happy with RUN Powered by ADP®'s feature set?
Yes
Did RUN Powered by ADP® live up to sales and marketing promises?
Yes
Did implementation of RUN Powered by ADP® go as expected?
Yes
Would you buy RUN Powered by ADP® again?
Yes
RUN Powered by ADP® Feature Ratings
Using RUN Powered by ADP®
1 - Business Manager
21 - 5 divisions- retail, construction, administrative, development, and family services
- Time mgmt
- Time off request
- Background check
- Payroll integration
- Retirement
Evaluating RUN Powered by ADP® and Competitors
Yes - Paychex...they were terrible
- Ease of Use
Hard to navigate, expensive, and constant cold calling
Insist on company that could do payroll integration for retirement...huge risk & inconvenience
RUN Powered by ADP® Support
| Pros | Cons |
|---|---|
Support understands my problem | Slow Resolution Not kept informed Difficult to get immediate help |
Unfortunately exceptional is a high bar that I can't honestly say ADP has hit. But I will say they have been good. I am blown away by good and great service having been in Hospitality Management for years and thus far ADP has done good but not great and not close to exceptional. Keep striving, keep smiling, and keep improving