Great customer service and lots of gift cards to choose from!
August 16, 2023
Great customer service and lots of gift cards to choose from!
Score 10 out of 10
Vetted Review
Overall Satisfaction with Runa
We use Runa as an international gift voucher provider for the marketplace of MELP employee engagement platform. Runa gift voucher shop is integrated and seamlessly provided to end-users, employees of large corporates, who have flexible benefit allowances from their employers. This suits very well companies with a distributed workforce, when their teams are situated in various countries and want to select different employee benefits, in the form of gift cards from various suppliers.
- Great customer service
- Large selection of suppliers
- Professional work during integration
- Handling currencies - so far there is no internal currency conversion and we keep different currencies in different accounts
- More suppliers in Asian markets
- We have managed to offer international gift vouchers from multiple countries at once
- With integration gift cards are provided to our clients in seconds
- No bugs, integration and service overall is working very well
Do you think Runa delivers good value for the price?
Yes
Are you happy with Runa's feature set?
Yes
Did Runa live up to sales and marketing promises?
Yes
Did implementation of Runa go as expected?
Yes
Would you buy Runa again?
Yes
Runa Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | Not kept informed |
Did not purchase premium support, there was no offer for that, we feel good with standard partnership support.
All requests that we had were answered very quickly, we always felt that questions were taken care of, so it became like a standard for us - we believe that great customer support is something where Runa is really outstanding in the market.