Easy to use but virtual training is not optimal for all features.
December 04, 2020

Easy to use but virtual training is not optimal for all features.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is being used for all financing transactions of the association. We have paired the bank account, will be doing reconciliations, invoicing etc through Sage [Intacct]. We also use Invoiced as a partner to receive payments for our invoices.

Pros

  • Organization of data
  • Ease of invoicing
  • Ease of entering bills

Cons

  • We had to do virtual training when we onboarded with Sage and it was difficult to understand our trainers most of the time.
  • Also with training, we would ask for help on how to do tasks specific to our association, and the answer would be a generalized review of training and not actually tell us how to get what we needed.
  • We have only been using Sage Intacct since May 2020. So far it seems to be much better than our previously used system.
  • Reports is a huge positive for our association.
For the most part Sage [Intacct] is very user friendly. There are some aspects of the system that have been tricky to figure out and when reaching out for help, it has been difficult to get answers that translate to our associations specific needs.
Our main support and training person was SO amazing. Unfortunately, there was a previous person who was hands on with training and on-boarding in the beginning of our journey with Sage Intacct and she was extremely difficult to understand and would contradict herself between meetings with information when we asked questions. When asked how to do things specific to our association and needs, there were not straight forward answers given and I often left more confused than before the questions were asked.
I wasn't involved in this aspect of our books before coming to Sage [Intacct], so I don't think I can appropriately answer this question on how we have benefited in comparison to the previous system. I will say that the core financial processes and reporting on them are much easier to use than our previous system in terms of having to try and go back into the old system and pull old data.

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Sage [Intacct] is well suited for invoicing and reporting. I am excited to see detailed reports once we have our website linked to the Sage Intacct system.

Sage Intacct Feature Ratings

8.3
Accounts payable
9
Accounts receivable
8
Cash management
8
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
8
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
9
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
9.0
Dashboards
9
Standard reports
9
Custom reports
9
9.0
API for custom integration
9
Plug-ins
9
9.0
Role-based user permissions
9
Single sign-on capability
9

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