Item: Sage Intacct
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Sage Intacct as our main accounting system which works great and addresses all of our reporting needs. There are, however, issues we face with the integration of Bill.com. They often don't speak to each other perfectly which causes issues and when we post on the community groups we are referred to Bill.com and Sage is unable to assist us when the issue is affecting our Intacct as well.

Pros and Cons

Reporting.
User friendly.
Detailed breakdowns for cost allocation.

Integration with Bill.com.
Balances on clearing accounts.
Notifications pertaining to things that are unusual.
Report renaming guidance.
Changing account numbers which we are currently unable to do.

Return on Investment

Positive for reporting.
Negative on some integrations with Bill.com and is time-consuming.
Positive for presentation to the board.

Sage Intacct Automation

Yes, we have benefitted from this by integrating our Intacct with Bill.com. We have had issues with this process at times when they do not speak to each other as they should, which causes us to have to find workarounds. A lot of the time, the community page is unable to help and just tells us to contact Bill.com. It would be nice if we got support from Intacct's side when there are items that Intacct is not pulling through correctly. Training videos etc., on how things integrate and the common problems faced during integration and solutions would be the best way to assist clients.

Sage Intacct Extensibility

We do not use these.

Sage Intacct Configuration

It was fairly easy. I have worked with Quickbooks mostly and found it to be a bit more user-friendly. However, more training on Sage and courses would be great. The videos provided are not very helpful, often freeze and do not open up, and are not scenario-based, where a user can see how this applies to a real-life situation that they may face.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

Alternatives Considered

QuickBooks Desktop Enterprise

Selecting Sage was not my choice and is the system that is being used at my job. It is a lot more detail orientated which is great, however, I do find Quickbooks reporting to be a lot more straightforward and user-friendly.

Likelihood to Recommend

Sage is well suited for our organization as it provides the necessary reporting we need, is user-friendly, and also allows us to integrate with other critical software. It does, however, have some issues with integrating, and more assistance from Sage would be appreciated to get these issues resolved. Notifications for unusual items picked up may be helpful too.

Sage review.

Overall Satisfaction with Sage Intacct