Fair and Honest Review
October 02, 2023

Fair and Honest Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Intacct to create POs receive them in pay invoices and run inventory reports. Running reports helps alot with ordering and knowing whats on hand vs whats on order
  • listing of inventory items
  • Inventory POs
  • Tracking Vendor purchases
  • In my opinion, not user friendly at all
  • I think it has to many steps to correct issues
  • some issues not fixable
  • I believe it would be a great system if it was more user friendly
  • Personally, being unable to make edits is crazy and highly frustrating
  • I think system feels very outdated at times
we havent used much automation as of yet
no we have not used any extended modules that I'm aware of in my department
Not user friendly at all

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

N/A for my department
From my experience, Intacct doesnt seem to be a great system for a larger company

Sage Intacct Feature Ratings

Inventory tracking
6
Location management
6
Pricing
7
Order entry
7
Dashboards
7
Standard reports
7
Custom reports
7
Role-based user permissions
5
Single sign-on capability
5

Sage Intacct Support

ProsCons
None
Slow Resolution
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
I do not think we did and I do not know the answer to why not.
Yes - still awaiting for them to be resolved
not as of yet we are still awaiting some fixes
My issue wasn't resolved because I was told we do not have community support