Data handled in the very best way
April 14, 2023

Data handled in the very best way

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

The software which will automatically provide you all the details from database instead of manual search. We create contents and store it such that it can be accessed easily. All the customer project history is tracked and checked. We use professional version which gives additional benefits. We can login to any other machine and get the track of all data in same server.
  • Data management
  • Automation
  • Marketing
  • User interface must be definitely improved
  • Customer support needs to be improved
  • Customisation requires high skills
  • Complex data structure can be handled easily. Hence we can rely on it.
  • Pipeline flow is great return on investment
  • Much focused on customer needs
I will definitely recommend Salesforce if you have lot of sales going on and it's very difficult to segregate the data. Once we are used to Salesforce we can not go back to other CRM. It's beautiful way of showcasing the sheets and pipeline which makes work little more interesting.

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

All the sales related work is done here. It's extremely useful for that. I don't see real time usecases in other field where it is less appropriate. Since buying the license if it could do Jira like work then we can atleast have a multi tasking software.
But as of now I find it best for sales.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
8
Channel / partner relationship management
Not Rated
Lead management
Not Rated
Email marketing
9
Task management
10
Reporting
10
Forecasting
8
Pipeline visualization
9
Customizable reports
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
9
Role-based user permissions
8
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated