Salesforce Community - Good if you use Salesforce
August 01, 2017
Salesforce Community - Good if you use Salesforce
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Communities
We use Salesforce Communities as our support with a knowledge base and forum. It is currently used by the customer success team and we have plans to incorporate other departments as well. It helps provide a place for articles, discussions, videos, and other support-related material. The goal is that the customer will find the answers there before calling our support team.
- Native to Salesforces so a huge plus if you already use Salesforce as your CRM
- Templates work fine if you use them out of the box
- Hard to customize unless you have a developer
- Can be slow to load
- Lower call volume
- Less support tickets
The integration with Salesforce was the main driver.