Although we originally came to this fairly opportunistic, it has become a strategic platform to us
October 13, 2023
Although we originally came to this fairly opportunistic, it has become a strategic platform to us
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Business Network
We use the SAP Business Network to transact business with our customers and it is one of the most used eCommerce channels in Computacenter.
- Easy integration
- Wide reach to different suppliers
- Give flexibility to transact either fully integrated or where required also with a manual touch
- Complex account logic / multiple ANIDs required
- Getting transaction reports across multiple ANIDs
- Efficiency gains - enabler for automated order processing
- Having a relationship creates also some stickiness with those customers
- Obviously there not insignificant cost involved in using the network, which in a price sensitive market are sometimes a bit of a burden
We receive Sourcing Event and respond to them over the network, as well as then afterwards transaction through this channel. This works great, however, particularly the RFP phase and the onboarding could be tied together better, because we feel that is not always the most slick process.
Starting from giving better visibilty over the customers on the network, the analytics provided also give us insight on what and how those customers buy from us.
It nicely integrates with all the other tools.
Do you think SAP Business Network delivers good value for the price?
Not sure
Are you happy with SAP Business Network's feature set?
Yes
Did SAP Business Network live up to sales and marketing promises?
Yes
Did implementation of SAP Business Network go as expected?
Yes
Would you buy SAP Business Network again?
Yes