A mediocre solution
December 17, 2019

A mediocre solution

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Litmos

We have created an online course about a law that my non-profit helps educate others on. We sell the course to individuals and businesses. SAP Litmos hosts that course. We are working on creating a second course. We use Litmos to track progress and as our host LMS. It helps us educate the public about this law while supporting our nonprofit.

Pros

  • Host our LMS
  • Let us track progress in the course

Cons

  • The API integration with our online store does not always work.
  • It probably has more features than we need sometimes.
  • Automating online course purchases
  • Helping have course administrators who can review their staff's progress
We did research but it was before I was involved with the project.
When I had a large problem it was really hard for me to get feedback. I felt like my problem was ignored. I was not updated on the progress of my problem. I had to keep prodding and asking for follow up. My account manager didn't help much either.

Do you think Litmos delivers good value for the price?

Yes

Are you happy with Litmos's feature set?

Yes

Did Litmos live up to sales and marketing promises?

No

Did implementation of Litmos go as expected?

Yes

Would you buy Litmos again?

No

We don't use its entire functionality so I can't speak to all features. I like it for teams/groups, that is helpful. We have different user types so as a business-to-business (or nonprofit-to-nonprofit) we can have groups have a super user so that is nice. Our organization may be able to use a simpler product but it works. SAP Litmos's built-in eCommerce solution is not very good. We had to use it with a third-party eCommerce solution. But for really simple sales it works okay.

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