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SAP Sales Cloud Review
October 20, 2023

SAP Sales Cloud Review

Vito Sorresso PMP® | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is a CRM solution designed to help organizations manage their sales processes and enhance customer engagement. We have used it for Sales Process Optimization: used to streamline the entire sales process, from lead generation to order management. Sales teams uses it to track leads, opportunities, and customer interactions, ensuring that sales processes are efficient and well-organized.
  • track leads
  • track opportunities
  • track interactions
  • User Interface and User Experience
  • Integration Capabilities
  • Mobile Accessibility
  • Shorter Sales Cycles
  • Data-Driven Decision Making:
  • Cost Savings
integration with an ERP system can provide a 360-degree view of each customer, combining sales and financial data. This visibility allows sales teams to understand the customer's history, preferences, and payment status, which can enhance customer engagement and relationship management.
I would rate SAP Sales Cloud's overall scalability as a 9 out of 10.The product is designed with scalability in mind, and it offers a high degree of flexibility and adaptability to meet the needs of organizations of varying sizes and complexities. Here are some reasons for this rating:Scalability Features:Flexible Configuration: SAP Sales Cloud allows organizations to configure the system to suit their specific requirements, making it adaptable to a wide range of business processes and industries.Modular Architecture: It offers a modular architecture that enables organizations to add or remove features and functionality as needed. This flexibility accommodates growth and changing business needs.Integration Capabilities: SAP Sales Cloud integrates seamlessly with other SAP solutions and a wide range of third-party applications. This integration capability supports organizations with complex and diverse technology ecosystems.Cloud-Based Deployment: Being a cloud-based solution, it can easily scale up or down based on an organization's demands, without the need for significant hardware or infrastructure investments.Global Operations Support: The product is designed to support multi-language and multi-currency requirements, making it suitable for organizations with global operations.
With this distinction in mind, here are some reasons why you might select SAP Sales Cloud over Salesforce CMS:Focus on Sales and Customer Management: If your primary business need revolves around sales, customer relationship management, and managing sales processes, SAP Sales Cloud is the more appropriate choice. It's tailored to address these specific objectives, with features like lead management, opportunity tracking, and sales forecasting.Comprehensive CRM Functionality: SAP Sales Cloud offers a wide range of CRM features, including sales automation, customer data management, analytics, and integration with other SAP solutions. If your organization requires a comprehensive CRM solution, SAP Sales Cloud can provide the necessary tools.Integration with SAP Ecosystem: If your organization is already invested in the SAP ecosystem, selecting SAP Sales Cloud can provide seamless integration with other SAP products like SAP S/4HANA, enhancing data consistency and process alignment across different business functions.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Well-Suited Scenarios:Integration with Other SAP Products, Sales Forecasting and Analytics, Large Enterprises with Complex Sales Processes.Less Appropriate Scenarios: Small Businesses with Simple Needs, Quick Deployment

SAP Sales Cloud Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
8
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
7
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
6
6.0
Case management
6
Call center management
6
Help desk management
6
8.0
Lead management
8
Email marketing
8
8.3
Task management
8
Billing and invoicing management
9
Reporting
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
7.5
Custom fields
7
Custom objects
7
Scripting environment
8
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
8.0
Marketing automation
8
Compensation management
8
7.0
Mobile access
7