Item: SAP Sales Cloud
Rating: 7
Author: Abdy Hernández

Use Cases and Deployment Scope

Our organization uses SAP Sales Cloud as our main tool to track all the commercial actions and customer interactions that could finish with a sale. In that way, Sales Cloud lets us know how the monthly sales should be close to the average of win sales opportunities and take action with opportunities we lose and why. For our Sales Department it's helpful to track and manage all the opportunities with activities they should do to close the sale.

Pros and Cons

Manage opportunity influencers like promotors and detractors.
Manage customers information.
360 customer view.
Sales forecast.
Manage sales lifecycle.

Mobile app too heavy and slow.
Mobile app user interface.
Improve web execution.
User friendly surveys.

Return on Investment

Sales process acceleration.
More sales generated by leads.
Better customer experience with post sales.
Increase in cross sales.

SAP Sales Cloud Streamlining Business Processes

With the integration of SAP Sales Cloud and SAP ECC using SAP Cloud Platform Integration, the 360 Customer View has been useful for the sales department and also for customer service. Having information about the installed base, registered products, opened tickets, quotations, sales orders, and opportunities gives a sales agent a lot of tools to achieve a great sale. Having information about what our customers could or couldn't want gives us advantages and lets us give a better experience.

Scalability

Processes in SAP Sales Cloud aren't difficult to follow, so escalating or implementing it in other departments or countries of the same organization is smooth, and you can do it in a couple of agile cycles with a reduced team and key users. Even the utilization of the platform for a new user is easy, and that helps to escalate the solution quickly in all sales departments.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

SAP Service Cloud, SAP S/4HANA Cloud, Zoho Analytics

Likelihood to Recommend

Implementation process including integration with other SAP solution may take time but at the end, it works well. Integration between Quotations and Sales Orders works well if you mantain sales price list updated or if the price is resolved by your ERP integrated with Sales Cloud. Other way, reports for managers to track their sales team are usefull to have a full view of what your team is working and how it's progressing. The Sales Target Planning in SAP Sales Cloud for our organization is difficult to track because we can not see real sales, just pronostics sales.

SAP Sales Cloud in a water/construction industry.

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud