SAP Sales Cloud in a water/construction industry.
Overall Satisfaction with SAP Sales Cloud
Our organization uses SAP Sales Cloud as our main tool to track all the commercial actions and customer interactions that could finish with a sale. In that way, Sales Cloud lets us know how the monthly sales should be close to the average of win sales opportunities and take action with opportunities we lose and why. For our Sales Department it's helpful to track and manage all the opportunities with activities they should do to close the sale.
Pros
- Manage opportunity influencers like promotors and detractors.
- Manage customers information.
- 360 customer view.
- Sales forecast.
- Manage sales lifecycle.
Cons
- Mobile app too heavy and slow.
- Mobile app user interface.
- Improve web execution.
- User friendly surveys.
- Sales process acceleration.
- More sales generated by leads.
- Better customer experience with post sales.
- Increase in cross sales.
With the integration of SAP Sales Cloud and SAP ECC using SAP Cloud Platform Integration, the 360 Customer View has been useful for the sales department and also for customer service. Having information about the installed base, registered products, opened tickets, quotations, sales orders, and opportunities gives a sales agent a lot of tools to achieve a great sale. Having information about what our customers could or couldn't want gives us advantages and lets us give a better experience.
Do you think SAP Sales Cloud delivers good value for the price?
Not sure
Are you happy with SAP Sales Cloud's feature set?
Yes
Did SAP Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Sales Cloud go as expected?
Yes
Would you buy SAP Sales Cloud again?
Yes
Comments
Please log in to join the conversation