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A Deep Dive into SAP Sales Cloud
December 12, 2023

A Deep Dive into SAP Sales Cloud

Talib Bilal Rah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud helped our organization to interact with customers throughout the entire sales cycle. It provided a centralized platform for storing customer information, communication history, and preferences. It assisted in sales forecasting by analyzing historical data and trends. This helped our organization to make informed decisions about resource allocation, inventory management, and overall business planning.
  • Forecasting and Planning
  • Integration
  • Customer Relationship Management
  • Mobile Accessibility
  • Improved Sales Efficiency
  • Enhanced Customer Relationships
  • Revenue Uplift
SAP Sales Cloud can streamline sales processes, automate routine tasks, and provide sales teams with the tools to work more efficiently. This can result in time savings and increased productivity. A well-implemented CRM system like SAP Sales Cloud can lead to improved customer relationships through better communication, personalized interactions, and a deeper understanding of customer needs. This can contribute to increased customer satisfaction and loyalty.
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
SAP Sales Cloud is known for its seamless integration capabilities, especially with other SAP solutions like ERP systems. This allows for a unified and comprehensive view of business operations, contributing to better decision-making. It is often recognized for its scalability, making it suitable for both small and large enterprises. The ability to scale resources based on demand and support global deployments contributes to its appeal.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It helped our organization to prioritize data-driven decision-making, SAP Sales Cloud's robust analytics and reporting features are advantageous. It provides insights into sales performance, customer behaviors, and market trends. it helped our Organization to seamless integration between CRM system and other enterprise applications, such as ERP or marketing automation tools, over there SAP Sales Cloud proved beneficial. Its integration capabilities contribute to a more cohesive and efficient business operation.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
8.0
Mobile access
8