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A Closer Look at SAP Service Cloud Capabilities
January 08, 2024

A Closer Look at SAP Service Cloud Capabilities

Priyanka Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

I used SAP Service Cloud to make our customer service better. It helps us answer customer questions faster and keeps track of what they need. This tool also lets us learn from customer trends and makes sure we provide good service. We use it for things like helping customers online, managing information, and connecting with them on social media. It's like a helpful tool that makes sure we give our customers the best service possible.
  • Analytics and Reporting
  • Efficient Ticketing System
  • Unified Customer View
  • Knowledge Base Management
  • Cost Transparency
  • Mobile App Functionality
  • User Interface Complexity
  • Increased Brand Value
  • Improved Customer Satisfaction
  • Reduced Customer Service Resolution Time
SAP Service Cloud really helped us with customer service. It made things smoother by giving us a clear view of what customers need, solving issues faster, and using smart insights. Customers are happier, and our work is better organized, saving money and making our services even better. it has made business easy in our organization.
We went with SAP Service Cloud instead of Oracle Cloud Platform because it is like a custom-made tool for big companies, seamlessly working with our other systems. It helps us manage complex tasks and customer interactions better, making everything smoother and more efficient. It just fits well with how we do things.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

I used SAP Service Cloud to look at a bunch of data about our customers. This helped us see what they liked and didn't like. It was like having a map of customer trends. By using this information, we could make our services better and fix common problems before they became big issues.
I had to be careful with our money. SAP Service Cloud has a lot of features, but they can be expensive. Since we didn't need all of them, we found simpler and more affordable options that still did the job.