No Blurred Lines, ScreenConnect Every Time
March 02, 2017

No Blurred Lines, ScreenConnect Every Time

Jarad Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We are a custom software development company with customers throughout the U.S. and we use ScreenConnect daily. We use the program for live demos and customer support. I love the fact that I am able to get around the Microsoft UAC security issues often needed when installing or upgrading our products.
  • Bypass Microsoft UAC restrictions.
  • Fast and reliable connection.
  • Ability to install a client side app for customers we regularly connect with.
  • We don't use the full product line.
  • More efficient technical support.
  • Overall cost of product.
  • Easily accessible via web interface for customers.
  • Less interaction with customer IT for connection and passwords.
We have used CrossLoop, TeamViewer, JoinMe, ShowMyPC, FixIT, and UltraVNC. As newer versions of Windows were released the other products became more cumbersome to use. After reviewing the cost of purchasing all of the other products based on the features we would use, ScreenConnect was the easiest and most cost effective product.
I mainly use the product from the office, but like the availability of access from anywhere.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated