ScreenConnect Review
Updated April 25, 2017
ScreenConnect Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
Previously we used it to support customers of our software products. Currently, we use it to support our internal users and servers, as well as a means to connect to billing service clients to transfer files.
- Connects through firewalls
- Easily create and connect clients to temporary support sessions
- Easily set up permanent access sessions
- Screens depend on remote monitors bein connected, so can't change resolution or add monitors for servers without physical monitors being connected.
- Temp sessions run without admin permissions, don't show admin credentials dialog, so admin support tech can't perform admin functions remotely if the user isn't an admin.
- Greatly reduced travel requirements
- Lowered training requirements (can use for file transfer instead of training clients on ftp, etc.)
- logme and goto
Liked self hosted option. Fewer connection issues.