SendinBlue a must in your email or sms campaigns
Kenny Williamson | TrustRadius Reviewer
September 10, 2015

SendinBlue a must in your email or sms campaigns

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SendinBlue

I use SendinBlue for our central reservations email blast system. We also have integrated our contact forms with SendinBlue through multiple websites. We also send out email blasts for two other organizations as well on a monthly basis.
  • They do responsive design templates that are viewable on any platform or device.
  • The system is easy to use.
  • The setup takes only a few minutes to set up
  • The analytics are far superior to other platforms.
  • They need to include the ability to add a click to call feature in the responsive templates.
  • The ability to separate the logo from the navigation.
  • Faster process to setup an email blast.
  • Once set up we increased our click through rate from 3 - 4 % to 25 - 35%.
  • We were getting less people opting out of the email blast as it was now viewable on their mobile devices.
  • They have the best customer service I have seen. I usually have a response to any questions within 1 - 2 hours.
SendinBlue had better a report so I would be able to see real time analytics on a campaign once I sent it out. The custom ip address with SendinBlue is not shared like it is with our systems. The responsive templates and the ability to do inbox testing before it sends out were the things that sold me. The free version was not limited to the list amount like the other systems. They really want you to test it out first before you buy, because you will be hooked right away.
I have found this system is suited very well to any type of organization setup.

Sendinblue Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Standard reports
10

Using SendinBlue

1 - supplier contact, consumer connection.
1 - You need no skills to support SendinBlue. It's very user friendly.
  • Responsive design
  • Analytics
  • Better email conversion
  • Intergrated our online contact forms to pull in customer info and email address into the contact lists.
  • Pull in Facebook users into a separate contact list.
  • Use SendinBlue to manage email blast lists for other organizations.
  • Use the sms campaigns to connect with users.
  • Email re-marketing to users in who abandon through the booking process.
We like the features included and they are always working to make it better.

Evaluating SendinBlue and Competitors

Yes - I replaced StreamSend with SendinBlue. The responsive design templates, excellent reporting and better email deliverability.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Poduct usability and features
I wouldn't change it.

SendinBlue Implementation

If you follow all the steps of the setup process they give you, any one can set this up in about 1 - 2 hours.
Change management was minimal

SendinBlue Support

Their response to any issue I have is responded to right away. The longest wait I have had for a response is 2 hours.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When I was trying to implement the API with our contact form, they gave me the step by step [process] I needed to do, plus [information on] how the code need to be laid out.

Using SendinBlue

I am a web designer and systems admin. I have not found anything with this system that was hard to use. Other systems make it hard to do simple tasks and is very limiting. SendinBlue doesn't limit you.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding images without re-sizing them in a different application first.
  • Starting a new campaign was very simple. The step by step process is easy.
  • Getting a email blast ready was simple