1. Home
  2. Direct Mail Automation Software
  3. Sendoso Reviews
  4. User Review of Sendoso
Great in theory - make sure your organization is a good fit
January 21, 2020

Great in theory - make sure your organization is a good fit

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso is being used by our customer-facing teams. The current teams using Sendoso on a day-to-day to basis include sales development representatives, account executives, and client success. Depending on your role, we are using Sendoso to open new business and build relationships in a sales development capacity. As an Account Executive, I use Sendoso to prospect and influence current opportunities. Our customer success team uses Sendoso to build relationships with their accounts.
  • Integration with Salesforce.
  • Integration with Amazon.
  • Delivery updates.
  • Delivery windows are too long.
  • I cannot speak to a specific ROI.
  • Links were often ignored by recipients.
Print for Less or PFL.com;

DIY
They listened to the problem with delivery times but did not present a reasonable solution. Again, the shipping costs consumed too much budget.

On one bulk send their support team agreed to take over a project for a few of the reps which is encouraging to see.

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

No

Sendoso can do some great things and it is headed in the right direction. As a user, I had a budget allotted to me as a member of the sales team. I could not count on Sendoso for anything that included shipping because the costs are too high and the time to deliver is too high. In my particular role, I would have been better off ordering things on Amazon myself.