SharpSpring Works For Small Businesses
February 23, 2019
SharpSpring Works For Small Businesses
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
We use SharpSpring for marketing automation (email automation) and for scheduling our social media. We are beginning to use their sales platform as well. We use it only for marketing/sales. It helps us keep in touch with our customers and understand who our customers are and how they view and use our content.
- SharpSpring has visual workflows for email automation that are very helpful when trying to set up complex marketing workflows. Being able to see the branches of a workflow really helps when designing one.
- The way in which you can view individual contacts in SharpSpring is very useful. You can see which lists and campaigns a contact is a member of and also look through a timeline of their interactions with you and your website.
- SharpSpring does campaign tracking very well and integrates with external campaigns.
- The social media scheduling platform is a little bit clunky You can't schedule a post more than once, you can't see your scheduling calendar once you've started a post, you aren't notified when you've used too many characters for a post on Twitter, and a few other things.
- We've had some issues with buggy email and page creation: Plugins from browsers inserting unwanted code into emails, forms not working, etc.
- Generally the tools for page and email creation are not particularly user friendly when it comes down to it. Something as simple as adding a text box in a specific place on an email or page can be a frustrating experience.
- Increase in the number of customers who re-order.
- Increase in high-value leads.
- Increase in sales that we do attribute partly to our marketing automation effects done with SharpSpring.