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Great Small Business tool
April 29, 2024

Great Small Business tool

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

We used SimpleTexting primarily for scheduling reminders and customer communication. We did also use it for some communication with technicians. We as a company install internet and need people to be home for it so customer interactions are crucial to our business. We would send 20000 texts a month out to customers so it was important to have a very functional application to carry out the job.
  • Identify numbers with contacts
  • Capable of sending csv mass texts
  • Easy user interface
  • With out company transitioning to salesforce we were unable to integrate it well with the new CRM,
  • Separating and transferring conversations between departments was not very easy.
  • Having quick replies would be nice
  • It worked well for 5000 customers to communicate with us intermittently but after breaking 10000 it became too much.
  • We were able to see a conversation history better in SimpleTexting better than in our current communication tool.
  • Tying actions to agents did not work well in SimpleTexting so it was anyones guess who sent the message.
We did use SimpleTexting and have it still but we have gone over to NICE almost exclusively in order to serve larger customer base and have more trackable metrics for our agents. Not only that but NICE has more tools like calling that we were looking for as we grew.

Do you think SimpleTexting delivers good value for the price?

Yes

Are you happy with SimpleTexting's feature set?

No

Did SimpleTexting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SimpleTexting go as expected?

Yes

Would you buy SimpleTexting again?

Yes

If you do not need to integrate your communication tools with your CRM this is a good tool otherwise you might want a fully functional tool that includes calling, chats, emails. If you are a smaller company with a small Customer experience department this could be good fit for you. Larger companies with many departments needing to act on the same communication would not be a good fit for this program.