Item: Skype
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

This application is an entrusted source, second to Google Chats, as a means for our employees to communicate current issues and needs to be met across the merchandise updates and franchise under certain circumstances, conditions with certain requirements to be carried out by certain personnel. This easily rids the need for in-person conferencing which is a common disdain among fellow employees.

Pros and Cons

Document viewership is easy sometimes!
Involves chatting and other means of communication without usage of a data plan.
Simple to use for the average employee to manage communication.

Sometimes the audio quality suffers indignantly. Especially in our facilities, we have a requirement for needing clear communication
Needs more features.
Wish I could document convos or previous info for future reference.

Return on Investment

Better communication.
Facilitates good work ethics.

Alternatives Considered

Google Hangouts

We found Google Hangouts to be pretty subpar in comparison.

Support Rating

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

Yes

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

Likelihood to Recommend

Most situations that Skype would be suited for the average user would be in situations where the employees frequently make commute or international journeys on the company's time that would require the average conferencing on a regular basis. This though can vary and is not a requirement as users have been known to use Skype in menial tasks. This application, however, is not suited for those who want to accomplish rigorous document analysis over communications that Skype provides.

Premiere For Business Interaction

Overall Satisfaction with Skype