Very good for the basic tasks, less friendly for the more advanced tasks
Anonymous | TrustRadius Reviewer
October 04, 2017

Very good for the basic tasks, less friendly for the more advanced tasks

Score 7 out of 10
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Overall Satisfaction with Skype for Business

Used by all of the company, practically the only way to
communicate with colleagues not in your room. we use it all the time for chats,
audio calls, online meeting, and also as the organizational directory app.
  • the sound quality became really good recently, if using good hardware (mic and earphones)
  • very good integrated with M's Outlook
  • for the top 80% or so of the tasks - it is easy to use and you get it to do what you need - fast
  • for the other 20% of the tasks that one may need from time to time - the UX became not intuitive (even challenging)
  • the UI isn't customize-able, so you cannot remove info you don't need, to make room for info which is more important and you might want to see better
  • still on UI - you cannot organize the buttons in a way that will work best for you (e.g. the "tag" option is very useful for me, but it is not easy to get to it)
  • In my opinion the most important is that it makes communication - globally - easy and quick, that helps a lot. I cannot comment about the investment side.
  • Lynnc
Previously with had Lynnc, which had issues in on line meetings ,and wasn't as rich in features, I think.
If you need a handy tool to find people in your organization, and quickly communicate with them - Skype for Business works fine. It is just there, as a floating app or as an Outlook pane, and you can find people, trigger an email/call/chat, or see some basic info on them. For big meetings though, let's say webinars, people in my organization tend to use other tools.

Skype for Business Feature Ratings

High quality audio
High quality video
Not Rated
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Audience polling
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated

Using Skype for Business

500 - Knowledge Management, within the support unit.
5 - these are the IT helpdesk staff and IT infra' engineers
  • as an org' directory
  • chat and audio calls
  • online meetings
  • presentations for customers
I dont know, but i think IT management are happy with this app