Overall Satisfaction with Slack
At Rackspace we use Slack for messaging, video conferences, project management, and collaboration. Rackspace uses Slack across the entire of the company. Rackspace is a worldwide company and Slack allows for secure communication and collaboration between teams and individuals across the world. Slack also provides a screen sharing feature [that] enables techs to receive escalation assistance without people having to leave their desks.
- Video conferencing
- Break out team groups for group communication
- Project management
- Some of the configuration changes are hard to find and navigate.
- Some management changes are split between the computer application and the web app and then they sink between the two.
- It increases IT case closure with its ability to collaborate with other techs.
Do you think Slack delivers good value for the price?
Are you happy with Slack's feature set?
Did Slack live up to sales and marketing promises?
Did implementation of Slack go as expected?
Would you buy Slack again?
When several of us were running [an] upgrade for a customer's environment we used Slack to run the project. We were able to video conference with the team members and the customer. We used Slack to detail the process for the upgrade. Then when it came time to do the upgrade we were able to video conference and screen share the process to [ensure] the project's success.