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Good but can be significantly improved
October 05, 2023

Good but can be significantly improved

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Snow License Manager

We have had challenges in this space. Currently we have had a project to integrate BMC with Snow License Manager however this is not working as it should. other integration which is seen is not known at an operational and financially to determine the ROI e.g. Adobe Connectors
Snow License Manager is used to track licenses and it's usage. I have also implemented processes to published authorised and denied software allowed to be installed on companies computers.

Aspiration is that Snow License Manager provides accurate information to enable informed decisions to be made around license usage, vendor spend and reduce risk of unlicensed or end of life software.
  • Default reports are great
  • Interface is easy enough to follow once you know what it is your looking for
  • Scheduled reporting is easy to set up and maintain
  • Standard applications reports i.e. reports of applications flagged as denied on the allowed list. This would make the reporting and scheduling automated rather then being manual.
  • License / Agreement email notification with to users who do not have access to Snow License Manager with predefined text messages i.e. informing users what they need to do as next steps. The text can be updated based on privilege's set up on Snow License Manager e.g. Snow License Manager administrator
  • Standard report which returns empty container application records
  • schedule email of dashboards
  • ability to record application versions greater then 0.x.x in the SRS library. This is critical to tracking of applications where the latest version.
  • consistency of labels of columns through the various reports
  • The ability to select and move multiple columns at the same time when building or updating a report .
  • one report which shows a application, user, computer, if the application requires a license and which users have a valid license for the application.
  • Calculating compliance
  • Flagging Denied / Prohibited software reporting
  • Global SRS library
  • Reporting and the scheduling of reports
  • Computer and user information to enabled meaningful reporting
  • Enabled the ability to set meaningful KPI's in the general housekeeping of valid software licenses
  • improved the visibility of Denied/Prohibited software in use and has enabled the reduction of unauthorised software
What's missing is examples for each of the main vendors in the industry how the agreements and licenses should be set up for each licensing model. These vary from vendor to vendor and the respective vendor products.
It would be great if we had one or two examples of the main product/s from the major vendor of how it needs to be recorded in Snow License Manager at the time of initial set up, then at renewal.
I do know about Flexera which is said to be the #1 Software Licensing tool on the market, however as #2 and my experience in Snow License Manager it will suffice I just need to be much more familiar with it's capabilities.

Also Remedy is said to perform software licensing, however not to the performance of Snow License Manager.

Do you think Snow License Manager delivers good value for the price?

Not sure

Are you happy with Snow License Manager's feature set?

Yes

Did Snow License Manager live up to sales and marketing promises?

Yes

Did implementation of Snow License Manager go as expected?

No

Would you buy Snow License Manager again?

Yes

Snow License Manager is well suited to organisations who can afford to invest in the resources to establish, run and maintain the tool, processes and people once the organisation has established the roles and responsibilities and the procurement processes including software licensing and Snow License Manager intergration/aligment.