You get what you pay for. Free still takes you a long way.
June 04, 2014
You get what you pay for. Free still takes you a long way.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
Spiceworks is used in the IT department and our accounting department to help track daily support tickets for the entire company.
- The interface is easy to read and can be tolerated every day
- The community plugins and support is a definite plus
- It's quick and easy to pickup as it should be for anyone new to ticketing
- For a free product it's got a lot of jam packaged features
- Some plugins actually break part of the software even after uninstalling
- Its default database module can't handle high load usage
- A lot more useful features can be added to it but it seems like you get better luck asking the plugin community
- Able to organize and priority support tickets
- A lot of features for a free product
- We're able to continue using it with over 18000 tickets and counting
I've used HEAT, it's an enterprise software. Spiceworks does not have the inventory tracking as needed. Spiceworks has an inventory tracker but it's not exactly the correct idea. All it does is it scan the network. People want to be able to use it like they would an Excel sheet. We've also tried ONTime, but OnTime is not even meant for helpdesk.