Spiff - Unexpected Reliability.
December 25, 2021

Spiff - Unexpected Reliability.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

Our organization uses Spiff to help sales reps keep track of sales commissions. We used to have a home-grown tool, but the rules/reasoning behind commission payouts was unclear. Most reps just ended up trusting it was ok before, but now we can see exactly what we're paid, why that is the amount that was paid, and what the breakdown is per deal.

Pros

  • Up-to-date and accurate commission information
  • Breakdown per deal (including payout rules) is clear
  • Can access from computer or iPhone app.

Cons

  • iPhone app doesn't seem to allow me to see per-deal commission breakdown
  • I would love to see my commission info in salesforce.
  • Improved sales rep productivity and performance.
  • Increased transparency into compensation calculations
I would love for more quarterly & annual reporting, as right now appears to be very focused on displaying monthly commissions. I would also appreciate the iPhone app showing the breakdown of each deal - right now it only shows the monthly commission amounts.
Yes. I have been keeping track of my own commissions on an excel sheet all year. I didn't trust Spiff at first, because very few sales reps trust any commission calculation other than themselves. Spiff has always been spot on.

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Spiff is well-suited for any organization with a sales team. The commission is what drives us all, and every sales team I've ever known is looking to increase the clarity and reliability of commission reports. (Typically, commissions tend to be confusing & reps are more or less expected to just accept that they've been paid correctly.) Having a tool like Spiff helps show sales reps that their #1 concern has been heard, valued, and taken care of.

Salesforce Spiff Feature Ratings

Sales ICM
8.7
Sales compensation plan creation
Not Rated
Complex sales crediting
9
Sales compensation process automation
10
Incentive auditing/regulation compliance
Not Rated
Sales compensation dashboards & forecasting
7
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
Not Rated

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